Store Policies

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays or promotional periods.

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Shipping

Delivery times vary depending on the destination and shipping method selected at checkout. Estimated delivery times are provided for reference and are not guaranteed.

Customers are responsible for providing accurate shipping information. VITRINNE is not responsible for delays caused by incorrect addresses or carrier-related issues.

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Returns

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase may be required.

Certain items may not be eligible for return due to hygiene, customization, or other applicable restrictions.

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Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within a reasonable timeframe, depending on your financial institution.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible with photos and order details so we can assist you.

Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, cancellation may no longer be possible, and the return process will apply.

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Product Information

We strive to provide accurate product descriptions and images. However, slight variations in color, appearance, or specifications may occur.

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Limitation of Liability

VITRINNE shall not be liable for indirect, incidental, or consequential damages resulting from the use of products purchased through our website, except where prohibited by applicable law.

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Contact Information

For questions regarding orders, returns, refunds, or store policies, please contact our customer support team through our website.